Refund policy
Return & Refund Policy
Returns
We want you to be completely satisfied with your purchase. If you are not, you may request a return under the following conditions.
15-Day Return Policy
You have 15 calendar days from the date your order is delivered to request a return.
To be eligible for a return, the item must:
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Be in good condition.
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Include all original accessories.
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Be returned in its original packaging whenever possible.
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Not show signs of misuse, abuse, or damage caused by the customer.
30-Day Unopened Product Guarantee
If the product remains unopened, unused, and in its original sealed packaging, we will accept returns for up to 30 calendar days from the delivery date.
Products that have been opened or used after the initial 15-day return period are not eligible for return unless they are defective or otherwise required by applicable consumer protection laws.
How to Start a Return
To request a return, please contact us at:
Please include your order number and the reason for your return.
If your return request is approved, we will provide you with instructions on how and where to send your package.
Return Address:
[INSERT RETURN ADDRESS]
Items returned without prior authorization will not be accepted.
Return Shipping Costs
Unless the item is defective, damaged upon arrival, or you received the wrong product, the customer is responsible for all return shipping costs.
We do not provide prepaid return shipping labels for returns based on change of mind or customer preference.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or you receive the wrong product, contact us immediately at:
After reviewing your claim, we will arrange an appropriate solution, which may include a replacement, repair (where applicable), or a full refund at no additional cost to you.
Non-Returnable Items
We do not accept returns for:
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Personalized or custom-made products.
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Gift cards.
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Perishable or consumable goods.
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Products that have been damaged due to misuse, improper handling, or normal wear and tear.
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Any items that cannot legally be returned for hygiene or safety reasons where applicable.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please return the eligible product in accordance with this policy and place a new order.
Customers in the European Union and the United Kingdom
Nothing in this policy limits your statutory consumer rights.
Where applicable law provides a legal right to cancel or withdraw from a purchase, you may exercise those rights within the legally required time period, subject to the applicable conditions.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
Unless otherwise required by applicable law or the return is the result of our error, original shipping charges are non-refundable.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: